ANSWERS TOyour burning QUESTIONS
How to get started?
Initiating a project with us is simple, you can start by filling out our client application form online. We'll schedule an initial consultation to discuss your requirements and propose a tailored plan for your project. Additionally, if you need guidance before diving into your branding project, we offer a complimentary brand consultation to help you get started.
Typical turnaround time?
Turnaround times vary depending on the complexity and anatomy of each project. We work diligently to deliver high-quality designs in a timely manner. During our initial consultation, we will provide you with a detailed timeline for your specific project.
How much advance notice?
We usually schedule projects months in advance and limit the number of clients per quarter. If you're planning a project, please contact us to inquire about our availability for the upcoming months and to reserve your spot on our calendar.
Do you serve clients globally?
Not define by a physical space, we’re able to service our clients 24/7. Regardless of your location, we ensure seamless communication through email, video calls, and other digital platforms.
Is there a 'rush' services option?
We offer a 'rush' option (20% additional fee on the total investment) to accommodate the additional resources and efforts required to meet the tight timeline. Faster turnarounds require same-day feedback and are subject to availability.
How do you manage IP rights?
Upon full payment, all intellectual property rights for the designs created are transferred to you. You will receive full ownership and usage rights for the final designs, allowing you to use them for any purpose related to your business or brand.
What are your payment methods & terms?
We accept various payment methods, including bank transfers, credit/debit cards, and online payment platforms.
How do you ensure confidentiality?
Confidentiality and privacy are paramount to us. We take every precaution to protect your sensitive information and ensure that your project details remain confidential. If necessary, we're happy to sign a non-disclosure agreement (NDA) to provide additional peace of mind.